Special Servicing

We serve the individual needs of your borrowers at each stage of their loan lifecycle.

Since 2003, we have helped clients maximize returns on their existing and newly acquired non-performing loan portfolios. Our proprietary technology, best-in-class processes, and highly trained customer care teams contribute to our success in returning loans to a performing status. Our goal is to increase cash flows for clients while keeping borrowers in their homes.


 How We Do It
  • Early-stage onboarding
    and proactive engagement lay a foundation of trust 
  • Ongoing borrower feedback
    provides insight for continuous improvement
  • Time-tested customer experiences
    tailored for special servicing
  • Predictive analytics
    give us valuable data to get ahead of default loan scenarios
  • Loss mitigation technology
    help clients pivot quickly in a changing market
  • Nimble processes
    optimize complex portfolios across multiple asset classes
Liquidation Services

In some cases it may not be possible to move a loan to performing status. In these instances, we facilitate the foreclosure process and arrange for REO disposition, if necessary.​ We simplify the liquidation process with short refinance options, short sales, deed-in-lieu, as well as proven foreclosure strategies.

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We are one of the highest-rated mortgage servicers in the U.S.​

We work within government regulations and investor requirements to produce exceptional results, ensuring our clients benefit from lower overhead and reduced risk.​ ​Global ratings agencies affirm this with continued accolades on our breadth of experience, use of industry leading technology & servicing platforms, robust call center monitoring, strong internal controls, and enterprise risk management. We are ranked Tier 1 by FHA and Ginnie Mae.

   

 

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