Special servicing

Since 2003, we have helped clients maximize returns on their existing and newly acquired non-performing loan portfolios. Our proprietary technology, best-in-class processes, and highly trained customer care teams contribute to our success in returning loans to a performing status.

Retention is key, so we ensure that borrowers have access to our loan modification programs, repayment options, and forbearance plans. Our goal is to increase cash flows while keeping borrowers in their homes.

How We Do It

Early-stage onboarding

and proactive engagement lay a foundation of trust
Ongoing borrower feedback

provides insight for continuous improvement
Time-tested customer experiences

tailored for special servicing
Predictive analytics

give us valuable data to get ahead of default loan scenarios
Loss mitigation technology

help clients pivot quickly in a changing market
Nimble processes

optimize complex portfolios across multiple asset classes

Liquidation Services

In some cases it may not be possible to move a loan to performing status. In these instances, we facilitate the foreclosure process and arrange for REO disposition, if necessary. We simplify the liquidation process with short refinance options, short sales, deed-in-lieu, as well as proven foreclosure strategies.