Sub-servicing

We customize sub-servicing programs for bank and non-bank mortgage lenders and investors.

Backed by the financial strength of Computershare, we optimize your portfolio and support your growth. CLS has a long history of success and the flexibility to customize programs that meet the needs of your borrowers. Our comprehensive sub-servicing solutions for performing and non-performing loan portfolios provide:

  • Highly responsive customer service.

    We take great care of your customers and treat them like our own. Our user-friendly borrower portal provides answers to commonly asked questions and we offer extended call center hours and an integrated online experience for customers to manage their accounts 24/7.


  • Industry experience.

    CLS’ proven expertise give you, and your borrowers, the individualized attention needed for seamless loan on-boarding, asset transition and portfolio balancing.


  • Industry leading technology.
    Our technology platform, InvestorWeb, is built to allow flexibility to support the diverse needs of your portfolio regardless of loan type, complexity or size. It offers real-time access to reports, financial modeling tools and other customer reporting tools.

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  • Technology
    Our ongoing investments in technology help clients and borrowers achieve their goals.
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  • Compliance

    Our risk management and compliance controls protect your investment through evolving regulatory and policy changes.

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  • Customer Experience
    We offer self-serve tools and phone, web and video support that help borrowers throughout the lifecycle of their loans.
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We are one of the highest-rated mortgage servicers in the U.S.​

We work within government regulations and investor requirements to produce exceptional results, ensuring our clients benefit from lower overhead and reduced risk.​ ​Global ratings agencies affirm this with continued accolades on our breadth of experience, use of industry leading technology & servicing platforms, robust call center monitoring, strong internal controls, and enterprise risk management. We are ranked Tier 1 by FHA and Ginnie Mae.

   

 





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We receive Freddie Mac's Servicer Honors and Rewards Program (SHARP)SM and Fannie Mae's STAR Performer Award year over year, and we didn’t skip a beat in 2020.

The Servicer Total Achievement and Rewards™ (STAR™) Program is based on a continuous improvement model designed to consistently "raise the bar." The Servicer Honors and Rewards Program (SHARP) ℠ awards are aligned with Freddie Mac's Reimagine Servicing® mission to transform the mortgage servicing landscape, where efforts are centered around improving the client experience, reducing costs and minimizing credit risk..