Sub-servicing

We customize sub-servicing programs for bank and non-bank mortgage lenders and investors.

Backed by the financial strength of Computershare, we optimize your portfolio and support your growth. CLS has a long history of success and the flexibility to customize programs that meet the needs of your borrowers. Our comprehensive sub-servicing solutions for performing and non-performing loan portfolios provide:

  • Highly responsive customer service.

    We take great care of your customers and treat them like our own. Our user-friendly borrower portal provides answers to commonly asked questions and we offer extended call center hours and an integrated online experience for customers to manage their accounts 24/7.


  • Industry experience.

    CLS’ proven expertise give you, and your borrowers, the individualized attention needed for seamless loan on-boarding, asset transition and portfolio balancing.


  • Industry leading technology.
    Our technology platform, InvestorWeb, is built to allow flexibility to support the diverse needs of your portfolio regardless of loan type, complexity or size. It offers real-time access to reports, financial modeling tools and other customer reporting tools.

​

  • Technology
    Our ongoing investments in technology ensure the protection of assets and provides our clients greater transparency to their portfolios.
    Learn more
  • Compliance
    Our multi-channel communications allow you the flexibility to respond quickly to regulatory changes without costly infrastructure investments.
    Learn more
  • Customer Experience
    We offer a nimble pre-boarding process for a swift transition of assets and provide phone, web and video tools to guide customers through every step of their loan.
    Learn more

We are one of the highest-rated mortgage servicers in the U.S.​

We work within government regulations and investor requirements to produce exceptional results, ensuring our clients benefit from lower overhead and reduced risk.​ ​Global ratings agencies affirm this with continued accolades on our breadth of experience, use of industry leading technology & servicing platforms, robust call center monitoring, strong internal controls, and enterprise risk management. We are ranked Tier 1 by FHA and Ginnie Mae.

   

 





    SHARP_image.png    STAR 2020 Seals_General Servicing.png
We receive Freddie Mac's Servicer Honors and Rewards Program (SHARP)SM and Fannie Mae's STAR Performer Award year over year, and we didn’t skip a beat in 2020.

The Servicer Total Achievement and Rewards™ (STAR™) Program is based on a continuous improvement model designed to consistently "raise the bar." The Servicer Honors and Rewards Program (SHARP) ℠ awards are aligned with Freddie Mac's Reimagine Servicing® mission to transform the mortgage servicing landscape, where efforts are centered around improving the client experience, reducing costs and minimizing credit risk..


 

Want to know more?

Working with us means working with a team of people who will take care of your customers. Find out what we can do for you.

Contact us