Want to talk to someone about your loan?

Call our Customer Care Center at 1-800-315-4757, Monday through Friday from 6:00 a.m. until 6:00 p.m. MT, for friendly, helpful assistance from our trained representatives. We also offer 24-hour automated service options.


Specialized Loan Servicing LLC
P.O. Box 636005
Littleton, CO 80163-6005
Attention: Customer Care Support
Please include your name and loan number on all requests.

​General requests should be sent to:
Specialized Loan Servicing LLC
1-720-241-7218
Attention: Customer Care Support


You may email your request to Customer Care Support by logging into your account, selecting Contact Us and following the instructions to contact us via email.

​Please call our Tax Department at 1-866-801-1373.

​Please call our Insurance Department at 1-800-441-4145.

​To request a payoff statement for your loan, fax to:
Specialized Loan Servicing LLC
1-720-241-7537
Attention: Payoff Department

Please include your name and loan number on all requests.

​These must be submitted in writing to:

Specialized Loan Servicing LLC
P.O. Box 630147
Littleton, CO 80163-0147

The following disclosure notice only applies to the residential mortgage loans on real estate located in Texas:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550.

A complaint form and instructions may be downloaded and printed from the department's website or obtained from the department upon request by mail at the address above, by telephone listed above, or by email at smlinfo@sml.texas.gov.

Please note, RESPA (12U.S.C. Section 2605) provides you certain consumer rights. If you send a notice of error or request for information (including a qualified written request) to your loan servicer regarding the servicing of your loan, your servicer must provide you with a written acknowledgement within 5 days (excluding legal public holidays, Saturdays and Sundays) of receipt of your request. Not later than 30 days (excluding legal public holidays, Saturdays and Sundays) after receiving your request, your servicer must make any appropriate corrections to your account, and must provide you with a written clarification regarding any dispute. After receipt of a notice of error, your servicer may not, for 60 days, furnish adverse information to any consumer reporting agency regarding any payment that is the subject of the notice of error. However, this does not prevent the servicer from initiating foreclosure if proper grounds exist under the mortgage documents.

The notice of error or request for information must be written correspondence (other than notice on a payment coupon or other payment medium supplied by the servicer) that includes, or otherwise enables the servicer to identify, the name and account of the borrower, and includes a statement of the reasons the borrower believes the account is in error, if applicable, or that provides sufficient detail to the servicer regarding the information being sought by the borrower. Please note, a notice of error or request for information is not considered timely if the written correspondence is delivered to the servicer more than 1 year after either the date of transfer of servicing or the date the mortgage servicing account was discharged (either paid in full, or discharged through foreclosure or deed in lieu of foreclosure or short sale without full satisfaction of the underlying contractual​ obligation).

Regular payments:
Specialized Loan Servicing LLC
P.O. Box 60535
City of Industry, CA 91716-0535

 

Overnight payments/payoffs:
Specialized Loan Servicing LLC
8742 Lucent Blvd, Suite 300
Highlands Ranch, CO  80129-2386

All property insurance policies should include our mortgagee clause:

Specialized Loan Servicing LLC
Its Assigns and/or Successors ATIMA
P.O. Box 620188
Atlanta, GA 30362

Insurance documents may be mailed to the above address, faxed to 1-678-475-8763, or uploaded at www.MyCoverageInfo.com (PIN mci2453).

 

If you need to contact us regarding an insurance loss claim:
A website is available where you can upload all of the required documents and track the progress of your claim online by accessing or creating your account 24/7:

Insurance Loss Claim website

 

Alternatively, you will continue to have the ability to communicate with us about your insurance loss claim by sending your check(s) and required documents to us via regular mail or overnight mail or by fax using the information below:

 

Mail
Specialized Loan Servicing LLC
Attention: Loss Draft Department 500
P.O. Box 6501
Springfield, OH 45501

Fax
Attention: Loss Draft Department
1-678-459-9746

If you reside in an area impacted by a federally-declared disaster, you may qualify for a short-term disaster forbearance. If you're not sure if the impact in your area has been declared as a natural disaster, visit the Federal Emergency Management Agency's (FEMA) web site for more information.

 

To inquire about a disaster forbearance, contact Customer Service at 1-800-315-4757.

​SLS accepts calls from relay services on behalf of hearing impaired borrowers.

Please note, although your call or request may be general in nature, we are required by law to advise you that we are a debt collector, and any information obtained will be used for that purpose. All calls are recorded for quality assurance purposes; if you do not wish for your call to be recorded, please notify the associate when calling.