​Hurricane Michael:  We are aware of the potential for property damage in the Southeastern United states due to hurricane michael. if you have questions about an insurance claim, you may contact our insurance department at 1-800-441-4145.

Has your property, and possibly your employment, been affected by a recent fire, flood or other natural disaster?

We​​ are standing by ready to help you with your mortgage loan.​

Specialized Loan Servicing understands what our customers experience when a natural disaster strikes. We understand that when major​ disasters hit, they may impact your ability to keep up with your mortgage payments. You may be eligible for relief to help you get through this challenging time. If you reside in an area impacted by a federally-declared disaster that has been authorized for Individual Assistance, relief is often available.



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How-​​to videos​​
FAQ li​​brary​​​​​​

 You are our number one priority

Whether you are a new customer, need help making a paymen​t or simply have a question, we are here for you.​​​​

 ​​FEMA Emergency Assistance

​Below you will find information about t​he following disasters:​

Find the nearest disaster recovery center​.

Government Assistance:

Homeowners who are located in one of the counties under the FEMA disaster declaration, who do not have flood coverage and are not in a required flood zone, may apply to FEMA for assistance at the website.

Homeowners located outside of the declared area who are seeking financial assistance for home repairs may contact FEMA at the contact number referenced below.

FEMA: 1-800-621-3362

Filing an Insurance Claim:
Homeowners located in the impacted area who have flood insurance are urged to contact their insurance agent or carrier to begin the claim process and/or follow their insurance carrier's initial claim procedures.​

​Homeowners who are located in one of the counties under the FEMA disaster declaration who do not have flood coverage and are not in a required flood zone,  may apply to FEMA for assistance at the website located below:

https://www.disasterassistance.gov/

Homeowners located outside of the declared area seeking financial assistance for home repairs may contact FEMA at the contact number FEMA: 1-800-621-3362

​Homeowners located in the impacted area who have flood insurance are urged to contact their insurance agent or carrier to begin the claim process and/or follow their insurance carrier’s initial claim procedures.​

SLS Disaster Information and Assistance

Specialized Loan Servicing (SLS) is dedicated to providing you with personalized service and access to tools for successful repayment of your mortgage loan. We understand that when major disasters hit, they may impact your ability to keep up with your mortgage payments. You should know that you may be eligible for relief to help you get through this challenging time.


Avoiding fraud when you suffer a disaster

In this video, we’ll to provide you with some tried and tested information on how to avoid fraud when you suffer a disaster.


Need assistance?

If you have any questions about disaster relief or other repayment options available, we're ready to help. Contact Customer Service at 1-800-315-4757.
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