​We make it easy to get all the information you need about your account.​​​

We have lots of resources to help you get what you need. For really fast service, be sure to chat with Albert​, our 24/7 virtual agent. You can select one of the popular topics, or type your own question for a speedy response.​


Got a question? Ask Albert​​
Addition​al resource​s​:​

How-​​to videos​​
FAQ li​​brary​​​​​​
Home, A Loan: The Blog​​​​

Managing your home loan with BorrowerWeb

Manage your home loan with 24/7 online access to BorrowerWeb from SLS. Our borrower website gives you the flexibility and control to closely manage your mortgage loan throughout the lifecycle of your loan. Make a payment, setup ACH or electronic payments, view account activity, billing statements, prior transactions, and more.

Already familiar with BorrowerWeb? Create or login to your online account.

Click here to view in Spanish

​​​​​Foreclosure and Short Sale Solutions  

We are committed to working with you to identify solutions to keep you in your home. Life changes and unexpected hardships can suddenly impact any one of us. We offer a variety of mortgage assistance programs, including:

  • Loan modification
  • Forbearance plans
  • Short sale
  • Short pay
  • Temporary suspension of payments

If you need mortgage assistance programs, you may be required to provide certain information including (but not limited to):

  • Income verification
  • Prior year's W-2 or Tax Return (if self-employed)
  • Copy of P&L statement (if self-employed)
  • Letter of hardship
  • Current bank statements

We also have an easy to understand financial information​ available for download.

When you submit your information, it must include a completed and executed SLS Mortgage Assistance Application (RMA). The RMA outlines additional documentation that must be provided with your application. This additional documentation is based on your applicable financial situation and intent with the home.

Get forms


Completing a Request for Mortgage Assistance (RMA) Form

Have a question?

Whatever you’re looking for – help with understanding billing statements, finding a form or locating tax information – our secure online platform is designed to make your experience with us simple and efficient.
Frequently Asked Questions