Denver, CO – Specialized Loan Servicing (SLS), a top-rated servicer with more than ten years’ history of sub-servicing loan portfolios, has expanded its solution offerings to include sub-servicing for both prime and non-performing loans.
“We put the customer at the heart of everything we do. We have created educational tools and resources to help our clients’ customers proactively manage their home loans,” stated Toby Wells, CEO of SLS. “Building on our 10-year track record of specialty servicing, we’ve expanded our team, processes and technology capabilities to address the prime servicing needs of mortgage lenders and investors.”
SLS’s prime servicing offering for mortgage lenders includes a private-label option, direct call transfers for refinance opportunities, friendly customer service and detailed investor reporting.
The service also provides a number of additional valuable features including:
- The SLS InvestorWeb online portal allows investors to directly manage prime asset portfolios. Loan customers can also use BorrowerWeb to conveniently manage all of their home loan account details online.
- A customer-centric approach that offers expert advice over the phone as well as via web, IVR and video tools to help guide customers at every step of their loan lifecycle.
“SLS has built a great platform for prime loans and we are excited to leverage their private-label capabilities,” said Tom Millon, CEO of CMC Funding. “We have successfully transferred more than 20,000 prime borrowers to SLS, and we are delighted by their quality customer service and attention to borrowers’ needs.”
SLS and CMC are part of Computershare’s Loan Services division, which manages a portfolio of more than $55 billion in unpaid balances, handling over six million customer phone calls annually and with 1,300 dedicated employees.
Specialized Loan Servicing (SLS)
Founded in 2003, Specialized Loan Servicing LLC ("SLS") is a third-party servicer with a high standard of customer service while optimizing portfolio performance on behalf of its clients.
Our combination of industry leading technology, industry expertise and higher standard of client service have resulted in greater efficiencies, consistent communication and enhanced customer satisfaction. The company has earned national and industry recognition for its services, leadership, innovative business model and company growth.
Computershare Loan Services
Computershare Loan Services is a leading international third-party mortgage servicing company, currently administering over $100 billion of assets. We continue to invest in technology and servicing enhancements globally and in mortgage servicing rights across the USA. We help mortgage lenders optimize the performance of their portfolios and support hundreds of thousands of borrowers throughout the lifecycle of every loan. Our expertise, experience and understanding of large volumes of complex financial data also help us provide insight and services to mortgage providers, investors and real estate professionals.
About Computershare Limited
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers. Computershare is represented in all major financial markets and has over 16,000 employees worldwide.