Special servicing

We serve your borrowers at each stage of their loan lifecycle.

With 18 years in default subservicing, we've perfected our loss mitigation strategies and continue to create meaningful solutions as the market changes. We take pride in our proprietary technology, best-in-class processes, and highly trained customer care teams that contribute to our success in returning loans to a performing status. Keep reading to learn how we increase clients' cash flows, and keep borrowers in their homes.

How We Do It

Early-stage onboarding

and proactive engagement lay a foundation of trust
Ongoing borrower feedback

provides insight for continuous improvement
Time-tested customer experiences

tailored for special servicing
Predictive analytics

give us valuable data to get ahead of default loan scenarios
Loss mitigation technology

help clients pivot quickly in a changing market
Nimble processes

optimize complex portfolios across multiple asset classes

Here's what borrowers are saying about us!

Liquidation Services

In some cases it may not be possible to move a loan to performing status. In these instances, we facilitate the foreclosure process and arrange for REO disposition, if necessary. We simplify the liquidation process with short refinance options, short sales, deed-in-lieu, as well as proven foreclosure strategies.

We are one of the highest-rated mortgage servicers in the U.S. and work within government regulations and investor requirements to produce exceptional results, ensuring our clients benefit from lower overhead and reduced risk. Global ratings agencies affirm this with continued accolades on our breadth of experience, use of industry leading technology & servicing platforms, robust call center monitoring, strong internal controls, and enterprise risk management. We are ranked Tier 1 by FHA and Ginnie Mae.