How We Do It
and proactive engagement lay a foundation of trust
Ongoing borrower feedback
provides insight for continuous improvement
Time-tested customer experiences
tailored for special servicing
give us valuable data to get ahead of default loan scenarios
Loss mitigation technology
help clients pivot quickly in a changing market
optimize complex portfolios across multiple asset classes
Ratings are just one reason clients choose us and stay with us.
We are one of the highest-rated mortgage servicers in the US and work within government regulations and investor requirements to produce exceptional results. Global rating agencies affirm this with continued accolades on our breadth of experience, use of industry-leading technology & servicing platforms, robust call center monitoring, strong internal controls, enterprise risk management, and proficiency in servicing HELOCs and many other asset classes. We are ranked Tier 1 by FHA and Ginnie Mae and receive consistent recognition from Fannie Mae's Servicer Total Achievement and Rewards™ (STAR™) award and Freddie Mac's Servicer Honors and Rewards Program (SHARP™).
This year, we were awarded Freddie Mac's GOLD SHARP™ award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. Being recognized as best in our peer group is the result of bringing together the industry's best talent to protect client revenue and improve performance—for even the most complex prime and default servicing portfolios. Read more about our success on our news page.
Here's what borrowers are saying about us!
We've spent 20 years perfecting our performance strategies.
Learn how we're bringing together the industry’s best talent to deliver servicing solutions that set us apart.