We serve your borrowers at each stage of their loan lifecycle

With 20+ years in default subservicing, we've perfected our loss mitigation strategies and continue to create meaningful solutions as the market changes. We take pride in our proprietary technology, best-in-class processes, and highly trained customer care teams that contribute to our success in returning loans to a performing status. Keep reading to learn how we increase clients' cash flows and keep borrowers in their homes.

 
 

How we do it

  • Early-stage onboarding

    and proactive engagement lay a foundation of trust

  • Ongoing borrower feedback

    provides insight for continuous improvement

  • Time-tested customer experiences

    tailored for special servicing

  • Predictive analytics

    give us valuable data to get ahead of default loan scenarios

  • Loss mitigation technology

    help clients pivot quickly in a changing market

  • Nimble processes

    optimize complex portfolios across multiple asset classes

 

Ratings are just one reason clients choose us and stay with us

We are one of the highest-rated mortgage servicers in the US and work within government regulations and investor requirements to produce exceptional results.​ ​Global rating agencies affirm this with continued accolades on our breadth of experience, use of industry-leading technology & servicing platforms, robust call center monitoring, strong internal controls, enterprise risk management, and proficiency in servicing HELOCs and many other asset classes. We are ranked Tier 1 by FHA and Ginnie Mae and receive consistent recognition from Fannie Mae's Servicer Total Achievement and Rewards™ (STAR™) award and Freddie Mac's Servicer Honors and Rewards Program (SHARP™). 

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This year, we were awarded Freddie Mac's GOLD SHARP™ award for our superior servicing portfolio performance, outstanding customer service to borrowers, and positive efforts to cure delinquencies. Being recognized as best in our peer group is the result of bringing together the industry's best talent to protect client revenue and improve performance—for even the most complex prime and default servicing portfolios. Read more about our success on our news page. 

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We've spent 20 years perfecting our performance strategies

Learn how we're bringing together the industry’s best talent to deliver servicing solutions that set us apart.

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