​​California Consumer Privacy Act Disclosure

Last updated January 1, 2020


Legal Entities

Computershare Mortgage Services, Inc. legal entities that utilize the names: Specialized Loan Servicing LLC and CMC Funding, Inc.


Applicability

Your privacy is important to us. This California Consumer Privacy Act Disclosure explains how the legal entities listed above ("Company," "we," or "us") collect, use, and disclose personal information relating to California residents covered by the California Consumer Privacy Act of 2018 ("CCPA"). This notice is provided pursuant to the CCPA. We adopt this notice to comply with the California Consumer Privacy Act of 2018 ("CCPA"). Any terms defined in the CCPA have the same meaning when used in this notice.


Introduction

Under the CCPA, 'Personal Information' is information that identifies, relates to, or could reasonably be linked directly or indirectly with a particular California resident. The CCPA, however, does not apply to certain information, such as personal information collected, processed, sold, or disclosed pursuant to the Gramm-Leach-Bliley Act ("GLBA") or the California Financial Information Privacy Act.

The specific Personal Information that we collect, use, and disclose relating to a California resident covered by the CCPA will vary based on our relationship or interaction with that individual. For example, this Disclosure does not apply with respect to information that we collect, process, sell or disclose about California residents who have a mortgage loan or home equity line of credit for personal, family, or household purposes that we service on behalf of the owner of the loan. For more information about how we collect, disclose, and secure information relating to these customers, please refer to our GLBA Privacy Notice and our California Financial Information Privacy Act Notice.

Keeping Personal Information secure is one of our most important priorities. Consistent with our obligations under applicable laws and regulations, we maintain physical, technical, electronic, procedural and organizational safeguards and security measures that are designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access, whether it is processed by us or elsewhere.


Collection and Disclosure of Personal Information

In the past 12 months, we have collected, and disclosed to third parties for our business purposes, the following categories of Personal Information relating to California residents covered by this disclosure:

 

CategoryExamples
IdentifiersName, postal address, unique personal identifier, (online identifier), (Internet Protocol address), email address, Social Security number, driver's license number, passport number. Some personal information included in this category may overlap with other categories.
Personal information as defined in the California safeguards lawContact information and financial information, including but not limited to: bank account number, credit card number, debit card number, income, tax returns, bank statements or any other financial information. Some personal information included in this category may overlap with other categories.
Protected classification characteristics under California or federal lawAge, race, color, national origin, citizenship, religion, marital status, familial status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression), veteran or military status.
Commercial informationTransaction information and purchase history
Internet or other similar network activityBrowsing history and interactions with our website
Geolocation dataDevice location and Internet Protocol (IP) location
Audio, electronic, visual and similar informationCall recordings
Professional or employment-related informationCurrent employment/employer or prior employment/employer
Education informationYears of school completed
Inferences drawn from other personal information

Inferences drawn from any of the Personal Information listed above to create a profile about, for example, an individual's payment performance


The categories of sources from whom we collected this Personal Information are:

  • Directly from a California resident or the individual’s representatives. For example, from phone calls with you regarding your loan and its servicing, or from written correspondence from you regarding your loan.
  • Directly from our clients (the owner of your loan) or their agents. For example, from the loan file and origination documents that our clients and prior servicers/originators provide to us when we start to service your loan.
  • Directly and indirectly from website activity. For example, from submissions through our website portal or website usage details collected automatically.
  • Directly and indirectly from third-parties that may interact with you in connection with servicing the loan. For example, the processing of loan payments or property inspections performed in the course of servicing your loan.
  • Service Providers, Consumer Data Resellers and other third parties\
  • Public Record Sources (Federal, State or Local Government Sources)
  • Information from our Affiliates

The categories of third parties to whom we disclosed Personal Information for our business purposes described in this privacy disclosure are:

  • Affiliates and Subsidiaries of Specialized Loan Servicing LLC and our ultimate parent company, Computershare, LTD.
  • Vendors and Service Providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, mailing services, auditing, marketing and marketing research activities
  • Partners and Third Parties who provide services such as payment, banking and communication infrastructure, storage, legal expertise, tax expertise, notaries and auditors, as we service the mortgage loan or home equity line of credit
  • Other Third Parties who enable customers to conduct transactions online and via mobile devices, support mortgage and fulfillment services
  • Government Agencies as required by laws and regulations


Use of Personal Information

In the past 12 months, we have used Personal Information relating to California residents to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including the following:

  • Performing services, including maintaining or servicing mortgage loans and home equity lines of credit, providing customer service, verifying customer information, processing payments, advertising our services, providing analytic services, or providing similar services.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Undertaking activities to verify or maintain the quality or safety of a service controlled by us, and to improve, upgrade, or enhance the servicing of mortgage loans and home equity lines of credit
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Complying with laws and regulations and to comply with other legal process and law enforcement requirements


Sale of Personal Information

In the past 12 months, we have not "sold" Personal Information subject to the CCPA, including Personal Information of minors under the age of 16. For purposes of this Disclosure, "sold" means the disclosure of Personal Information to a third-party for monetary or other valuable consideration.


Rights under the CCPA

If you are a California resident, you have the right to:

  1. Request we disclose to you free of charge the following information covering the 12 months preceding your request:
    1. the categories of Personal Information about you that we collected;
    2. the categories of sources from which the Personal Information was collected;
    3. the purpose for collecting Personal Information about you;
    4. the categories of third parties to whom we disclosed Personal Information about you and the categories of Personal Information that was disclosed (if applicable) and the purpose for disclosing the Personal Information about you; and
    5. the specific pieces of Personal Information we collected about you;
  2. Request we delete Personal Information we collected from you, unless the CCPA recognizes an exception; and
  3. Be free from unlawful discrimination for exercising your rights under the CCPA

We will acknowledge receipt of your request and advise you how long we expect it will take to respond if we are able to verify your identity. Requests for specific pieces of Personal Information will require additional information to verify your identity.

If you submit a request on behalf of another person, we may require proof of authorization and verification of identity directly from the person for whom you are submitting a request.

In some instances, we may not be able to honor your request. For example, we will not honor your request if we cannot verify your identity or if we cannot verify that you have the authority to make a request on behalf of another individual. Additionally, we will not honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another consumer or where the Personal Information that we maintain about you is not subject to the CCPA's access or deletion rights. For example, information that we collect or process about California residents who have a mortgage loan or home equity line of credit for personal, family, or household purposes that we service is subject to the GLBA and therefore not subject to the CCPA's access or deletion rights.

We will advise you in our response if we are not able to honor your request. Please note, we will not provide social security numbers, driver's license numbers or government issued identification numbers, financial account numbers, health care or medical identification numbers, account passwords or security questions and answers, or any specific pieces of information if the disclosure presents the possibility of unauthorized access that could result in identity theft or fraud or unreasonable risk to data or systems and network security.

We will work to process all verified requests within 45 days pursuant to the CCPA. If we need an extension for up to an additional 45 days in order to process your request, we will provide you with an explanation for the delay.


How to Exercise Your Rights

If you are a California resident, you may submit a request by:

  1. Visiting www.sls.net/CCPA
  2. Calling 1-800-315-4757


Questions or Concerns

You may contact us with questions or concerns about this Disclosure and our practices by:

  • Writing us at:
    Specialized Loan Servicing LLC
    P.O. Box 630147
    Littleton, CO  80163-0147
  • Calling us at 1-800-315-4757

 

Changes to This California Consumer Privacy Act Disclosure

We may change or update this Disclosure from time to time. When we do, we will post the revised Disclosure on this page with a new "Last Updated" date.